Terms of Use and Terms of Reservation

1Definitions

• “Proptyo”, “we”, “us” — Proptyo Marketing Private Limited, CIN U68200RJ2025PTC105696, registered office 176, Padmawati Colony-A, Nirman Nagar, Shyam Nagar, Jaipur 302019, Rajasthan. It operates the Platform and collects payments, and is a group company of the Promoter.
• “Promoter” — Fine Acers Private Limited, CIN U70109RJ2019PTC066192, the developer and owner of the Projects and the counterparty to your registered agreement.
• “Platform” — the Proptyo website and applications, operated at proptyo.com.
• “Project” — a resort development listed on the Platform.
• “Unit” — a specific, identified suite, villa or apartment within a Project.
• “Share” — a registered one-quarter (25%) or one-half (50%) undivided interest in a Unit.
• “Booking Advance” — the ₹11,000 payable to reserve a Share, credited toward the Share Price.
• “Share Price” — the total consideration payable for the Share, as stated in your registered agreement.
• “Instalments” — the 60 monthly payments comprising the balance of the Share Price after the Booking Advance.
• “Operator” — the hospitality brand operating a Project under its own agreement with the Promoter.
• “Registered Agreement” — the stamped and registered agreement for sale executed between you and the Promoter.

2Where the Platform is operated

The Platform is operated at proptyo.com. Any other address purporting to offer this programme is not operated by us, and you should not transmit money or personal information to it.

Pages, calculators, illustrations and figures shown on the Platform are indicative and may be updated from time to time. Nothing displayed on the Platform is an offer capable of acceptance; a binding contract arises only on execution and registration of your Registered Agreement.

3What is being offered, and what is not

Proptyo offers the sale of a registered fractional interest in immovable property. You acquire a Share of a specific identified Unit, recorded in your own name, alongside no more than three other named co-owners.

Nothing on the Platform constitutes investment, tax or legal advice, or an offer of securities. You should take independent professional advice before purchasing.

All prices, availability, floor plans, images and figures shown on the Platform are indicative and subject to confirmation at booking. Computer-generated images are artists' impressions and may differ from the completed Unit.

4Eligibility

• You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
• You must hold a valid PAN, and provide identity and address documents when requested.
• Non-resident Indians and persons of Indian origin may purchase subject to FEMA and RBI regulations. Payment must be made from a permitted account (NRE, NRO or FCNR as applicable). You are responsible for your own compliance.
• Persons resident outside India who are not of Indian origin may not acquire immovable property in India without prior approval of the Reserve Bank of India.
• We may decline any reservation, or cancel one already made, where eligibility, KYC or sanctions screening is not satisfied. Where we do so, amounts you have paid are refunded in full.

5Your account

You must provide accurate details and keep them current. You are responsible for activity on your account and for keeping your password and one-time codes confidential.

One-time codes are sent to the channel you register. A code sent to your mobile proves control of that mobile only; a code sent to your email proves control of that email only. Tell us immediately at info@fineacers.com if you suspect unauthorised access.

We may suspend or close an account used unlawfully, to impersonate another person, or in breach of these Terms.

6Booking Advance

1. A Share is reserved on payment of the Booking Advance of ₹11,000.
2. The Booking Advance is credited toward the Share Price. It is not a fee and nothing is charged in addition to it.
3. It is fully refundable for 14 days from the date of payment, on request and without reason. See our Refunds and cancellations policy.
4. Reservation does not by itself transfer any interest in the Unit. Title passes only under the Registered Agreement.
5. Until the Registered Agreement is executed, we may reallocate a Unit where it becomes unavailable, offering you an equivalent Unit or a full refund at your election.

7Documentation and identity verification

After booking you will be asked for the details required to prepare your Registered Agreement, including your full name as per PAN, PAN number, date of birth, address, and where applicable the details of a joint holder.

We check these for format and consistency. We do not perform a credit assessment or a bureau check, and nothing in this process is a representation about your creditworthiness.

Providing false or misleading information is a breach of these Terms and entitles us to cancel the reservation. Where cancellation results from information you have given, refunds are governed by the Refunds policy.

You consent to us retaining and processing these details as described in our Privacy Policy, and to their use in the Registered Agreement and any statutory filing.

8The Registered Agreement

The Promoter prepares your Registered Agreement and sends it to you. There is no deadline to sign. You are encouraged to read it with your own advisers.

Your Share, Unit number, Share Price, Instalment schedule, entitlements, exit terms and default consequences are set out in that document. It supersedes marketing material, quotations, calculators and these Terms in the event of conflict.

Registration, stamp duty and any statutory charges are payable as stated in the Registered Agreement.

Until the Registered Agreement is executed and registered, no binding sale exists and you may withdraw in accordance with the Refunds policy.

9Payment plan and mandate

1. The balance of the Share Price after the Booking Advance is payable in 60 equal monthly Instalments, save that the final Instalment may differ by a small amount to absorb rounding.
2. There is no loan, no interest and no finance charge. The Instalments total exactly the balance of the Share Price.
3. Instalments are collected by electronic mandate (eNACH/NACH) or such other method as we make available. You authorise the mandate once; collections then run automatically.
4. You will receive a pre-debit notification before each collection as required by applicable Reserve Bank of India rules, and a receipt after each successful collection.
5. You may pay a lump sum toward your balance at any time. Prepayments are credited to your ledger and applied to reduce your remaining Instalments as described in your Registered Agreement.
6. Where an existing mandate cannot be varied, we may ask you to authorise a replacement mandate. Your existing mandate continues until the replacement is authorised, and any excess collected is credited to your account.

10Missed payments, arrears and default

If a collection fails, we will notify you and re-present it, and you may pay by another method.

A grace period applies before an Instalment is treated as in arrears. Continued non-payment is a default, and the consequences of default — including any charge, suspension of entitlements, and the Promoter's remedies — are governed exclusively by your Registered Agreement.

You remain liable for amounts properly due. Bank charges arising from a failed collection caused by insufficient funds are your responsibility.

11Entitlements and benefits

Your Registered Agreement states your entitlements. Typically these include annual resort nights, a one-time event or wedding benefit, and a discount on food and beverage. Entitlements begin from the year of purchase and do not wait for the Instalments to conclude.

• Nights are subject to advance booking and availability, and to the Operator's house rules, blackout periods and seasonal restrictions.
• Unless your Registered Agreement expressly says otherwise, unused entitlements in a year do not carry forward and have no cash value.
• Entitlements are personal to the registered owner and are not for commercial resale or sub-letting.
• Where a Unit is shared by co-owners, dates are allocated among them on the basis set out in the Registered Agreement.

Consumption of food, beverages, spa, transport and other resort services is payable by you to the Operator at the time of use.

12Profit share and buyback

Where your Registered Agreement so provides, an assured profit share of 8% per annum of your Share Price becomes payable after the Instalment period, for so long as you hold the Share.

Where your Registered Agreement so provides, the Promoter will repurchase your Share at a contractual value of 125% of the Share Price, exercisable as stated in that agreement.

Amounts payable to you are subject to deduction of tax at source and any other statutory deduction. You are responsible for your own tax position, including capital gains and income tax, and should take independent advice.

13Transfer and resale

You may transfer or sell your Share subject to the conditions in your Registered Agreement, which may include a right of first refusal, transfer documentation, administrative charges and the transferee satisfying eligibility and KYC.

There is no lock-in beyond what your Registered Agreement states. We do not operate a secondary market and make no representation about the price obtainable from a third party.

The acts, omissions or default of any co-owner do not affect your Share, your entitlements or your buyback price. Each Share is separately owned and separately registered.

14The role of the Operator

Projects are operated by international hospitality brands under separate agreements with the Promoter. The Operator is not a party to your purchase, has no liability for it, and does not offer, endorse or guarantee the fractional ownership programme.

Brand names and marks are used to identify the operator of a Project and remain the property of their owners.

The Promoter may change an Operator, and the standard, facilities and services at a Project may change over time.

15Construction, delivery and RERA

Where a Project is under construction, possession and delivery timelines are those stated in the Registered Agreement and in the applicable RERA registration.

Projects requiring registration under the Real Estate (Regulation and Development) Act, 2016 are registered with the competent authority; registration details are available on request and in the Registered Agreement.

Where RERA or any other statute confers rights on you, those rights apply notwithstanding anything in these Terms, and nothing here operates to limit them.

16Use of the Platform

You may use the Platform only for lawful purposes connected with your own reservation or ownership. You may not attempt to interfere with it, gain unauthorised access, scrape it at scale, or use it to infringe any right.

All content on the Platform, including text, imagery, renders, plans and software, is owned by us or our licensors and may not be reproduced without permission.

Calculators, projections and illustrations on the Platform are for guidance only, are based on the figures shown at the time, and do not form part of any contract.

We may change, suspend or withdraw the Platform or any part of it. We aim to keep it available but do not warrant uninterrupted access, particularly while it remains in development.

17Communications and consent

You agree to receive transactional communications by email, SMS, WhatsApp and in-app notice in connection with your reservation, payments and ownership. These are not marketing and cannot be opted out of while your account is active.

You may opt out of promotional communications at any time using the unsubscribe link or by writing to us.

Records generated by the Platform — including electronic acceptance, one-time code verification, payment records and audit logs — are admissible as evidence under the Information Technology Act, 2000.

18Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with these Terms and your use of the Platform is limited to the total amount you have paid to us in respect of the reservation to which the claim relates.

We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, opportunity, goodwill or anticipated savings.

19Indemnity

You agree to indemnify us against loss arising from your breach of these Terms, your provision of false information, your infringement of a third party's rights, or your breach of applicable law, save to the extent caused by our own act or omission.

20Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including act of God, flood, fire, earthquake, epidemic or pandemic, war, terrorism, civil unrest, strike, change in law, order of a court or authority, or failure of banking, payment or telecommunications infrastructure.

Where such an event continues for a prolonged period, either party may propose a reasonable variation, and where none is agreed the affected obligations are dealt with as the Registered Agreement provides.

21Grievance redressal

We aim to resolve every complaint quickly and fairly.

1. Write to us in the first instance at info@fineacers.com, or call +91 93516 55155, with your name, registered mobile and a description of the issue. We acknowledge within 48 hours.
2. If unresolved, escalate in writing to the Grievance Officer, Proptyo Marketing Private Limited, at Fine Acers Tower, DCM, Ajmer Road, Jaipur, Rajasthan, or by email marked “Grievance” to info@fineacers.com, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
3. Escalated complaints are acknowledged within 48 hours and we aim to resolve them within 30 days of receipt.

Nothing in this clause prevents you from approaching a consumer forum, the RERA authority or any other competent authority at any time.

22Governing law and disputes

These Terms are governed by the laws of India.

The parties will first attempt to resolve any dispute in good faith. Failing that, the dispute is referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in the city stated in your Registered Agreement, conducted in English.

Subject to the above, the courts of the city stated in your Registered Agreement have exclusive jurisdiction.

23Changes to these Terms

We may update these Terms. The version in force at any time is the one published on this page.

Where a change materially affects your rights, we will notify you by email or in-app notice before it takes effect. Changes do not alter the terms of a Registered Agreement already executed.

24General

• If any provision is held unenforceable, the rest continues in effect and the provision is read down to the minimum extent necessary.
• A failure to enforce a provision is not a waiver of it.
• You may not assign your rights under these Terms without our written consent. We may assign to a group company on notice to you.
• These Terms, together with the Privacy Policy, the Refunds policy and your Registered Agreement, constitute the entire agreement between us on their subject matter.
• Headings are for convenience only.